Shipping Policy

Find out how our veterinary clinic delivers pet food and flea treatments across selected cities in Israel. Learn about courier options, delivery costs, timelines, and service terms.

We currently deliver to selected cities across Israel using reliable local couriers. The list of serviceable areas is available at checkout.

Delivery Costs
Standard delivery fee is ₪35 for all orders under ₪1000. Orders with a total value of ₪1000 or more qualify for free delivery. The delivery charge is non-refundable.

Dispatch Time
We aim to dispatch all orders within 1–2 business days from the time of purchase. Once your order is shipped, you will receive a confirmation email with tracking information, if applicable.

Delivery Time
Most orders are delivered within 1–5 business days, depending on your location. While we strive for timely delivery, we are not responsible for delays caused by third-party couriers or force majeure events.

Incomplete or Incorrect Address
Please ensure your delivery address is correct and complete. We cannot be held responsible for delays or lost packages due to inaccurate address details provided during checkout.

Special Delivery Requests
If you have any special delivery instructions, please include them at checkout. We will do our best to accommodate these requests, but cannot guarantee changes after the order is processed.