We understand that sometimes, things don't go as planned. While we do not offer a general refund or return policy due to the nature of our products (pet food, consumables, and health-related items), we will consider returns on a case-by-case basis under the following conditions:
Eligibility for Return
• Only unopened, unused products in their original condition and packaging are eligible for return.
• The request must be made within 7 days of receiving the order.
• Products must be physically returned to our designated address, and return shipping is the responsibility of the customer.
Non-Returnable Items
• Opened packages, used items, or products not in their original condition cannot be accepted.
• We do not accept returns on products purchased in error unless they remain sealed and unused.
Shipping Fees
Shipping charges are non-refundable, even in cases where the product is returned.
How to Request a Return
To initiate a return request, please contact us through our contact page with your order number and details. If your request is approved, we will provide return instructions.
We reserve the right to refuse returns that do not meet the above criteria.
